Overview
The Los Angeles Unified School District (LAUSD) faced complex and confusing enrollment processes, creating barriers to parental engagement and new student admissions. With outdated systems, parents struggled with accessibility, and schools experienced inefficiencies in application processing and student onboarding.
IHI implemented a phased digital transformation strategy, modernizing LAUSD’s Enrollment Information System (EIS) into a user-friendly, AI-powered, mobile-optimized enrollment platform that improved accessibility, efficiency, and engagement.
Challenge
LAUSD’s enrollment process presented several challenges:
- Cumbersome & Disconnected Systems: Parents faced confusing, multi-step enrollment forms, discouraging participation.
- Limited Accessibility & Mobile Support: The existing system lacked mobile-friendly interfaces, impacting user engagement.
- Slow & Manual Processing: Application approvals were slow, labor-intensive, and inconsistent across school sites.
- Missed Enrollment Opportunities: LAUSD sought to attract new students but lacked an effective digital enrollment strategy.
Solution
IHI delivered a comprehensive digital enrollment system, transforming the user experience through modern UX/UI design, AI-driven automation, and real-time accessibility enhancements.
Key Features Implemented:
- One-Stop Digital Enrollment Platform – Consolidated all enrollment steps into a seamless, intuitive online experience.
- AI-Powered Application Processing – Automated form validation, document verification, and enrollment eligibility screening.
- Mobile-Optimized Enrollment System – Designed a fully responsive interface, improving usability across all devices.
- Personalized Parent Dashboards – Enabled parents to track application status, receive notifications, and submit missing documents easily.
- Data-Driven Insights for District Leaders – Provided real-time enrollment analytics and trend forecasting for strategic decision-making.
Outcome
IHI’s digital transformation of LAUSD’s enrollment system delivered significant impact in user engagement, efficiency, and accessibility:
- 2X increase in registered parent accounts, expanding engagement.
- 44% surge in mobile traffic, proving improved accessibility.
- 6X faster application processing, reducing wait times and administrative burden.
- 24% increase in new student applications, driving enrollment growth.
- 340% increase in online traffic, signifying widespread adoption and ease of use.
- $40MM in additional Pupil Funding Revenue, surpassing LAUSD’s expectations for student enrollment growth.
- Acknowledged by LAUSD Board of Education, recognizing the impact of the transformation on district-wide student engagement.