Overview
As the largest school district in the nation, Los Angeles Unified School District (LAUSD) required a modernized enrollment system that simplified the application process for half a million students and over two million parents and guardians. The existing system was cumbersome, difficult to navigate, and inefficient for school administrators.
IHI led the design and implementation of a next-generation enrollment platform, ensuring seamless access, AI-driven support, and a scalable cloud-based infrastructure. The platform not only streamlined enrollment for parents but also optimized administrative workflows, improving submission processing by 2x.
Client
Sector
Project Type
B2C
01
Challenge
LAUSD’s enrollment process was complex, lacked mobile accessibility, and created heavy workloads for school staff. Parents struggled with limited support and an unintuitive interface, leading to high drop-off rates and incomplete applications.
02
Solution
IHI built an AI-powered, mobile-optimized enrollment hub with a user-friendly interface, real-time chatbot assistance, and streamlined administrative tools. The cloud-based platform ensured accessibility, scalability, and efficient processing for both families and staff.
03
Outcome
Submission processing speeds doubled, and completed enrollments increased by 35%. Mobile usage surged by 40%, while the AI chatbot reduced support calls and improved user satisfaction across the district.